Published: March 18, 2020

SEIU 503 is working quickly to make sure that workers’ voices are not ignored as employers, government agencies and policy makers roll out COVID-19 plans. It’s times like these that we’re thankful we have a strong union that can respond and make sure our voices are heard.

Submit your voucher online

If you usually use paper vouchers, you can now use a secure online system that our Union set up. We pushed DHS to adopt this system in order to keep workers safe. Click here to learn more.

Quick links

Frequently Asked Questions

Q: I can’t work. Will I lose benefits or pay?

A: When the pandemic hit, the Trusts changed their eligibility rules to protect people who were losing hours. That change expired on June 30, 2020 and normal eligibility rules are in effect. If you go two calendar months in a row with no bargaining unit work (or if zero hours are reported), after a grace period of one calendar month you will no longer be eligible for Carewell SEIU 503 benefits—including Healthcare Cost Assistance, Dental, Vision + Hearing, or Employee Assistance Program benefits.

If you’re not getting hours because you or your client has COVID-19, or if you have to stay at home to care for your child due to school or daycare closure, you may have some protections.

First, you can apply for Carewell CARES PTO. Click here to learn more about eligibility requirements and to apply.

Second, if you’re experiencing financial hardship you can apply for cash assistance through SEIU 503’s Hardship Fund.

Finally, you may also file for unemployment even if you’re just waiting for things to settle down so you can get your hours back. Claims can be filed at or by calling 1-877-FILE-4-UI (1-877-345-3484).

Q: How can I get medical grade PPE?

DHS has some medical grade PPE available and SEIU is pushing them to provide it to SEIU members who need it. Click here for details.

Q: Do homecare workers need documentation or proof that they are healthcare workers to travel to clients houses, shop for clients or do other errands during the shelter in place order?

A: No. You may continue to do your jobs as normal without fear of violating the order. If you feel more comfortable having a document, you may access one in the Essential Worker Form section below.

Q: Will I lose my provider number for missing work?

A: No. Our Union reached an agreement with DHS to prevent any worker from losing their provider number due to COVID-19 related work stoppages. If you are not able to work for any related reason, please notify your case manager.

Have a question you don’t see answered? Submit it here. 

Respite Care

Need respite care? Click here to view a list of SEIU members who are available to pick up hours. Need more work? Click here to submit your information to the respite care list.

PTO for missed hours

The Oregon Homecare Workers Benefit Trust will provide a Hardship Paid Time Off benefit for workers impacted by COVID-19 because of the huge impact that COVID-19 is having on our communities. Click here for more information or call 1-844-503-SEIU (7348).

Child Care

If you are continuing to work during this public health emergency and need child care, please call 211info to get connected with a provider as soon as possible. We’ve put together a guide for SEIU members who are trying to apply.

Unemployment Benefits

Governor Brown has issued an executive order loosening the rules around unemployment to help people who are quarantined or temporarily out of work due to COVID-19 – this includes people who need to stay at home to care for a child. Claims can be filed at or by calling 1-877-FILE-4-UI (1-877-345-3484).

Click here to download our explainer on how homecare and personal support workers should file for unemployment.
Instrucciones para Trabajadores de Cuidado en el Hogar y Trabajadores de Apoyo Personal acerca de como aplicar para el beneficio de desempleo
Как подать заявление на получение пособия по безработице для работников по уходу на дому и работников личной поддержки.

Essential Worker Form

You do not need to show documents to continue going about your daily routine during the shelter in place order. However, if you feel more comfortable having an essential worker document, you may access one here.

Letter of Agreement with DHS

SEIU 503 has signed a letters of agreement – which is like a short-term contract – laying out rules for homecare and personal support workers during this crisis. Click here for the latest labor/management agreements.


Do you need medical grade PPE? DHS has limited supplies and our Union is helping collect the names of people who need it, so we can push the Agency to prioritize PPE for workers who need it.

Please fill out this form to put your name on the list.

Translated Forms

Community Resource Guide

With information on state and county resources, food assistance, low cost healthcare, childcare and more, our resource guide is an attempt to pull together all the resources in the state that are available to people impacted by COVID-19.

Employee Assistance Program

If you are eligible for benefits through the Benefit Trust, you also have access to the Employee Assistance Program (EAP). The EAP provides resources to help you in your personal life, from meeting health goals to getting your household finances in order. EAP services are free to you and include 24-hour crisis help, up to five face-to-face counseling sessions for every 12 months (per issue), online mental health consultations, access to discounted legal and financial services, and more.

You can access services by visiting or calling 1-866-750-1327. Your access code is: OHWBT.

EAP Benefits Summary (PDF)
Beneficios del Programa de Asistencia al Empleado
Программа Помощи Работникам

Fact Sheets & Information