Contract & Benefits FAQ

Frequently Asked Questions about Contract & Benefits

If you have questions about your contract please contact your Steward. Don’t know who your Steward is? Call the Member Assistance Center at 1-844-503-SEIU (7348) and ask to get connected.

  1. Where can we turn if we face conditions at work that do not seem fair?
  2. How can homecare workers improve wages, preserve benefits, and enhance the quality of their jobs?
  3. Trouble with eXPRES?
  4. Trouble with Overtime Pay?
  5. What do I do if I’ve lost my consumer (client)?
  6. Do homecare workers have access to health insurance, workers comp coverage, tax withholding, paid training, and wage increases?
  7. How many hours am I able to work?
  8. How do I find out more about my health benefits?
  9. How do I find out more about my PTO?

  1. Where can we turn if we face conditions at work that do not seem fair?

    SEIU 503 member leaders and organizers at the Member Resource Center (MRC) regularly help homecare providers navigate paperwork and understand their contract and their rights. Our MRC phone number is 1.844.503.SEIU.

  2. How can homecare workers improve wages, preserve benefits, and enhance the quality of their jobs?

    As each contract period ends, members fill out bargaining surveys, attend conferences, elect negotiators, increase political involvement, and take collective action to gain improvements in a new contract.

  3. Trouble with eXPRES?

    If you are a Personal Support Worker calling about submitting your hours through eXPRES or are having trouble accessing eXPRES online, please call PSW User Support at 844- 874-2788 or email technical.triage@state.or.us.

    If you can see on eXPRES that your pay has been processed but you have not received it, please call PPL’s Customer Service Line at 1-888-419-7705.   Please remember that it may take several days after the payroll issue date for you to receive a paper check or for direct deposit funds to become available.

  4. Trouble with Overtime Pay?

    If you have not received your overtime pay, please remember that the state has up to 36 days after you submit your voucher or timesheets to process it.  Overtime is paid on hours worked over 40 in one week.   A week can cross two pay periods or two months, but overtime is paid for time worked over 40 hours in a single week that runs midnight Sunday through 11:59 pm Saturday.

    If you have received your overtime pay, and you do not think it is correct, please speak with your consumer’s case manager, personal assistant, or service coordinator first.

    If you want to dispute your overtime pay, you will need to provide proof of time worked, such as timesheets, for all weeks during which you worked more than 40 hours when you combine the hours worked for all of your consumer/employers.  Before talking to an MRC Organizer, please try to resolve your questions about your overtime by contacting the State.

  5. What do I do if I’ve lost my consumer (client)?

    If you are calling because your consumer (client) has lost eligibility for services, has died, or has terminated your employment you may be eligible for unemployment benefits. Please call the Employment Department Service Center at  877-345-3484 or visit www.oregon.gov/employ . Please also see information above about finding another consumer (client).

  6. Do homecare workers have access to health insurance, workers comp coverage, tax withholding, paid training, and wage increases?

    Yes, because homecare and personal support workers chose to join a union nearly two decades ago! Through the Oregon Homecare Workers Supplemental and Benefit Trusts — entities negotiated in our contract with the State — eligible workers can get premium-free dental and vision insurance, as well as assistance enrolling in, and paying for, Trust-approved healthcare plans on the Marketplace. 

    Homecare workers gained the right to organize nearly two decades ago after a statewide ballot initiative. The larger and more active our membership, the stronger our union. 

  7. How many hours am I able to work?

    Homecare workers (other than those providing care to a consumer (client) in the 24-hour live in program) are subject to an hourly cap of either 40 or 50 hours per week. Homecare workers who worked an average of over 40 hours per week between March 1 and May 31, 2017 may work up to 50 hours per week. All others may work up to 40 hours per week.   This is not a guarantee of hours, and your consumer(s) (clients) may not be assessed to receive homecare services that equal 40 or 50 hours per week. 40 or 50 hours is the maximum number of hours that a homecare worker can work, regardless of the number of consumers (clients) they work for and even if their consumers(clients have been assessed to receive more than 40 or 50 hours under which homecare workers are capped.

  8. How do I find out more about my health benefits?

    The Supplemental Trust provides assistance with paying for certain medical premium and out-of-pocket expenses relating to claims covered under the participant’s Trust-Approved Qualified Health Plan or Medicare Plan. You can find more information by visiting ORHomecareTrust.org.

  9. How do I find out more about my PTO?

    For information about Paid Time Off Benefits, please call Oregon Homecare Benefits Trusts at 844-507-7554, Option 3, then Option 2 or visit https://www.orhomecaretrust.org/paid-time-off