My Union Protections FAQ

SEIU 503 members have joined together for years to build a strong voice for working people—and nowhere is that more clear than when it comes to workplace protections. As a union worker, you are protected from unfair discipline (including unfair termination), and you have a right to union representation. See below for some of the most frequently asked questions about your union workplace protections.

  1. What if I do if my provider number is being reviewed for termination?
  2. What if I do if my provider number has been terminated?
  3. How can I get a new consumer/employer (client)?
  4. How do I get more information about training for Homecare workers and Personal Support Workers?
  5. I have been injured while working as a homecare worker/personal support worker. What should I do?
  6. What should I do if I am having trouble filling out my voucher or travel time claim form?
  7. What should I do if I am having trouble filling out my voucher or travel time claim form?
  8. When is payday?
  9. Trouble with Overtime Pay?
  10. What do I do if I’ve lost my consumer (client)?
  11. What if I do if my provider number is being reviewed for termination?
  12. What if I do if my provider number has been terminated?
  13. How many hours am I able to work?

  1. What if I do if my provider number is being reviewed for termination?

    Homecare Workers taking care of adults or seniors with physical disabilities who have received a notice that their provider number is under review for termination and who wish to have an informal conference, must respond to the letter by phone or email, saying they wish to have the informal conference before the date of the decision stated on the letter.  

    Act NOW and state that you wish to be represented by your Union if you want Union representation.

    Then give us a call during regular business hours at 1-844-503-SEIU so that we can discuss the details of what happened and why you believe the action was unfair. You will likely be asked to complete a Termination Checklist and to write out the story from your perspective.

  2. What if I do if my provider number has been terminated?

    Personal Support Workers who have received a notice that their provider number has been terminated may request an administrative hearing within 10 business days of the date of notice.   After requesting a hearing, you will be given the opportunity to have an informal conference.   If you wish to be represented by SEIU Local 503 at the informal conference, you should indicate this in your request for the administrative hearing. Then give us a call during regular business hours at 1-844-503-SEIU so that we can discuss the details of what happened and why you believe the action was unfair. You will likely be asked to complete a Termination Checklist and to write out the story from your perspective.

  3. How can I get a new consumer/employer (client)?

    You should make sure you have an up to date entry in the online Homecare/Personal Support Worker Registry at https://or-hcc.org/.  Or you can call 877-867-0077 and listen for the registry menu option.

  4. How do I get more information about training for Homecare workers and Personal Support Workers?

    You can find information about training opportunities by calling the Oregon Home Care Commission at 877-867-0077 and listening for the Registry Assistance option. You can also visit the Oregon Home Care Commission website at https://www.oregon.gov/DHS/SENIORS-DISABILITIES/HCC/PSW-HCW/Pages/OHCC-Training.aspx.   If you want to attend a training, you will need to register in advance.   You can register by calling  the Oregon Home Care Commission or by sending an email to: Training.OHCC@state.or.us.

  5. I have been injured while working as a homecare worker/personal support worker. What should I do?

    You should call the Home Care Commission and listen for the Workers Compensation Assistance menu option.

  6. What should I do if I am having trouble filling out my voucher or travel time claim form?

    You should call your consumer/employer’s case manager, service coordinator or personal assistant, and ask for help.  If you cannot get help, please call the MRC, but only after asking for help from your local office.  Click here to find your local office here.

     

  7. What should I do if I am having trouble filling out my voucher or travel time claim form?

    You should call your consumer/employer’s case manager, service coordinator or personal assistant, and ask for help.  If you cannot get help, please call the MRC, but only after asking for help from your local office.  Two ways to find your local office, on this website or download this PDF.

  8. When is payday?

    The DHS and PPL are obligated to issue payments by certain due dates, but because DHS and PPL cannot control when the postal service delivers mail or how long it takes your bank to process direct deposits, the day you receive pay may vary.

    For Homecare workers and Personal Support Workers caring for consumers receiving services through Oregon’s Mental Health Services, payroll is run 8 business days after the end of the pay period as long hours and mileage are  properly submitted to the office through which your consumer/employer receives services.   In order to be paid on time for the previous pay period, hours and mileage must be submitted 3 business days prior to the ‘turn-in’ date shown on the payroll calendar.

    For Personal Support workers who provide care for people with developmental disabilities, payroll is run  8 business  days after  hours and mileage are  properly submitted  through eXPRES and  signed timesheets are turned in to the brokerage or county developmental disabilities office through which your consumer/employer receives services..  In order to be paid on time for the previous pay period, hours and mileage must be submitted 3 business days prior to the ‘turn-in’ date shown on the payroll calendar. You can view the payroll calendar at  [could we put this calendar on the website with a link here?]

    For Personal Support Workers who provide care for consumers receiving care through Oregon’s Mental Health Services, For Homecare workers, payroll is run 8 business days after the end of the pay period as long hours and mileage are  properly submitted to the office through which your consumer/employer receives services.   In order to be paid on time for the previous pay period, hours and mileage must be submitted 3 business days prior to the ‘turn-in’ date shown on the payroll calendar.  You can view the payroll calendar at  [could we put this calendar on the website with a link here?)

    If you have not received your pay on time, please  call your consumer/employer’s case manager, service coordinator or personal assistant, and ask for help.  If you cannot get help, please call the MRC, but only after asking for help from your local office.  You can find your local office here:

    Homecare workers: https://www.oregon.gov/DHS/Offices/Pages/APD-AAA-Offices-Partners.aspx

    PSWs: http://www.oregon.gov/DHS/SENIORS-DISABILITIES/DD/Pages/county-programs.aspx

    or

    http://www.oregon.gov/DHS/SENIORS-DISABILITIES/DD/Documents/Adult%20Support%20Services%20Brokerages.pdf or

    Be sure to call the MRC if you believe the matter is still not resolved or the tardiness of your check or voucher is extreme.

  9. Trouble with Overtime Pay?

    If you have not received your overtime pay, please remember that the state has up to 36 days after you submit your voucher or timesheets to process it.  Overtime is paid on hours worked over 40 in one week.   A week can cross two pay periods or two months, but overtime is paid for time worked over 40 hours in a single week that runs midnight Sunday through 11:59 pm Saturday.

    If you have received your overtime pay, and you do not think it is correct, please speak with your consumer’s case manager, personal assistant, or service coordinator first.

    If you want to dispute your overtime pay, you will need to provide proof of time worked, such as timesheets, for all weeks during which you worked more than 40 hours when you combine the hours worked for all of your consumer/employers.  Before talking to an MRC Organizer, please try to resolve your questions about your overtime by contacting the State.

  10. What do I do if I’ve lost my consumer (client)?

    If you are calling because your consumer (client) has lost eligibility for services, has died, or has terminated your employment you may be eligible for unemployment benefits. Please call the Employment Department Service Center at  877-345-3484 or visit www.oregon.gov/employ . Please also see information above about finding another consumer (client).

  11. What if I do if my provider number is being reviewed for termination?

    Homecare Workers taking care of adults or seniors with physical disabilities who have received a notice that their provider number is under review for termination and who wish to have an informal conference, must respond to the letter by phone or email, saying they wish to have the informal conference before the date of the decision stated on the letter.

    Act NOW and state that you wish to be represented by your Union if you want Union representation.

    Then give us a call during regular business hours at 1-844-503-SEIU so that we can discuss the details of what happened and why you believe the action was unfair. You will likely be asked to complete a Termination Checklist and to write out the story from your perspective.

  12. What if I do if my provider number has been terminated?

    Personal Support Workers who have received a notice that their provider number has been terminated may request an administrative hearing within 10 business days of the date of notice.   After requesting a hearing, you will be given the opportunity to have an informal conference.   If you wish to be represented by SEIU Local 503 at the informal conference, you should indicate this in your request for the administrative hearing. Then give us a call during regular business hours at 1-844-503-SEIU so that we can discuss the details of what happened and why you believe the action was unfair. You will likely be asked to complete a Termination Checklist and to write out the story from your perspective.

  13. How many hours am I able to work?

    Homecare workers (other than those providing care to a consumer (client) in the 24-hour live in program) are subject to an hourly cap of either 40 or 50 hours per week. Homecare workers who worked an average of over 40 hours per week between March 1 and May 31, 2017 may work up to 50 hours per week. All others may work up to 40 hours per week.   This is not a guarantee of hours, and your consumer(s) (clients) may not be assessed to receive homecare services that equal 40 or 50 hours per week. 40 or 50 hours is the maximum number of hours that a homecare worker can work, regardless of the number of consumers (clients) they work for and even if their consumers(clients have been assessed to receive more than 40 or 50 hours under which homecare workers are capped.