Published: September 9, 2021

Use this page to report problems with the Oregon Department of Human Services’ new electronic timekeeper system (OR PTC DCI).

Important: This is not the place to get help with the new system. Reporting problems to SEIU 503 will enable us to push DHS to do better, but you also need the system to work now. If you are experiencing an issue that prevents you from logging your hours, contact DHS at If you are having issues logging in or system errors, DHS will send you to a help desk for support. If you want to reach that number directly, it is 1-855-565-0155.

After you have contacted DHS to get your issue resolved, use the form below to report the problem to SEIU 503.

Report PTC Problems

Use this form to report problems with the new electronic voucher system (Oregon PTC DCI). SEIU 503 will use your report to advocate for systems improvements at DHS. When we put our voices together, we're loud enough to be heard.