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How do I find out more about my PTO?

In 2021, our member-led bargaining team negotiated huge improvements to homecare and personal support workers’ paid time off benefits! Now, eligible care providers can earn up to 48 hours of PTO benefits every year. You can earn 1 hour of…

How do I find out more about my health benefits?

Carewell SEIU 503 provides excellent health benefits to eligible in-home care providers at no cost to the worker. The Healthcare Cost Assistance program pays for eligible workers’ monthly net premium on eligible plans. Workers on this program also receive a…

What do I do if I’ve lost my consumer (client)?

If you are calling because your consumer (client) has lost eligibility for services, has died, or has terminated your employment you may be eligible for unemployment benefits. Please call the Employment Department Service Center at  877-345-3484 or visit www.oregon.gov/employ .…

How many hours am I able to work?

Homecare workers (other than those providing care to a consumer (client) in the 24-hour live in program) are subject to an hourly cap of either 40 or 50 hours per week. Homecare workers who worked an average of over 40…

Trouble with Overtime Pay?

If you have not received your overtime pay, please remember that the state has up to 36 days after you submit your voucher or timesheets to process it.  Overtime is paid on hours worked over 40 in one week.   A…

Trouble with eXPRES?

If you are a Personal Support Worker calling about submitting your hours through eXPRES or are having trouble accessing eXPRES online, please call PSW User Support at 844- 874-2788 or email technical.triage@state.or.us. If you can see on eXPRES that your…

When is payday?

The DHS and PPL are obligated to issue payments by certain due dates, but because DHS and PPL cannot control when the postal service delivers mail or how long it takes your bank to process direct deposits, the day you…
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